Consumer complaints Investigation:
WSI, a privately-owned company is legitimately established and is forthcoming about its location, identities of theirsenior management and its franchise opportunity. The company discloses any and all information about their operations to ensure the highest customer/franchise confidence.
Most complainants investigated to date by consumer complaints appear to be competitors or ex-employees, although 3 of the consumer complaintss had complete, bona fide contact information. WSI is actively working to resolve those cases.in many cases IP addresses of individuals "claiming" to be from the United States or from various countries internationally, but were actually found to be posted in Toronto, Canada - indicating reports were most likely filed maliciously and falsely under various identities, but were actually from the same group of only a few individuals.
WSI has experienced rapid growth.in the past it experienced some growing pains with respect to customer responsiveness, but has overcome it with additional support capability and improved customer service, systems and processes.
They appear to be a caring company - They work with and for kids around the world showing goodwill and financial support through many charitable organizations.
The company maintains strong reputable business partners, who help them enhance their operations and support; which includes IBM, Oracle and Price Waterhouse Coopers.
They pledge to fully address each and every person who has a bona fide complaint about them utilizing recommendations set forth in the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program, which WSI is participating in fully.
Read the full report on WSI.
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NOW TO THE ORIGIONAL REPORT THAT WAS FILED
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When I asked Dan Monahan about the support I could expect he said I would never be left alone when I needed help. I took him at his word. I found out soon enough that he was full of it. I found that whenever
a client asked me something I wasn't sure about I would send an e-mail and then wait most of the day for a response.
Most of the time I would have to write back to get clarification and the clarification was just
as incomprehensible as the original answer. Clients confidence in me vanished faster than WSI's support. When you can't support your clients they stop being your clients. That is something I tried explaining to Dan and anyone else I could get on the phone there. The
response I heard the most was "We don't hear this from any of our other members". One person actually told me if I didn't like the response time then maybe I shouldn't call them anymore and I should
look the answer up myself.
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