Consumer complaints Investigation:
WSI, a privately-owned company is legitimately established and is forthcoming about its location, identities of theirsenior management and its franchise opportunity. The company discloses any and all information about their operations to ensure the highest customer/franchise confidence.
Most complainants investigated to date by consumer complaints appear to be competitors or ex-employees, although 3 of the consumer complaintss had complete, bona fide contact information. WSI is actively working to resolve those cases.in many cases IP addresses of individuals "claiming" to be from the United States or from various countries internationally, but were actually found to be posted in Toronto, Canada - indicating reports were most likely filed maliciously and falsely under various identities, but were actually from the same group of only a few individuals.
WSI has experienced rapid growth.in the past it experienced some growing pains with respect to customer responsiveness, but has overcome it with additional support capability and improved customer service, systems and processes.
They appear to be a caring company - They work with and for kids around the world showing goodwill and financial support through many charitable organizations.
The company maintains strong reputable business partners, who help them enhance their operations and support; which includes IBM, Oracle and Price Waterhouse Coopers.
They pledge to fully address each and every person who has a bona fide complaint about them utilizing recommendations set forth in the consumer complaints Corporate Advocacy Business Remediation and Customer Satisfaction Program, which WSI is participating in fully.
Read the full report on WSI.
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NOW TO THE ORIGIONAL REPORT THAT WAS FILED
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Today I noticed a charge of $9.00 to my bank account from a WSI Reservation -renew seemed to be the description.
I googled WSI reservation, and found their website and a complaint listed here. I also doubled checked my email, and found a few that I had not deleted yet, thinking they were another reservation company that I have previously used for State Park reservations.
In the email, they said that I had been given a $10.00 coupon to be used towards EBgames. Evidently, having this email sent to me meant I had joined up, instead of simply receiving additional information. I do remember being asked if I was interested, or receive a coupon, but I don't recall any mention of being charged $9.00 a month without authorization.
The good news is that I did see it on my statement, into only the second month. I found the company's customer service number and called them. After explaining the charges were unauthorized, I was give a full refund for both monthly charges.
Next time, I'll be wary of any offers to try something for free or check off any box marked "Yes, I am interested, send me information." without reading the fine print. It must be legal to use a credit card number - which had expired, from a completely different purchase, and charge the account with a fee.
Sandy
Pottstown, Pennsylvania
U.S.A.
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