Complaint REVIEW:
WSI, a privately-owned company is legitimately established and is forthcoming about its location, identities of theirsenior management and its franchise opportunity. The company discloses any and all information about their operations to ensure the highest customer/franchise confidence.
Most complainants investigated to date by complaint appear to be competitors or ex-employees, although 3 of the consumer complaints had complete, bona fide contact information. WSI is actively working to resolve those cases.in many cases IP addresses of individuals "claiming" to be from the United States or from various countries internationally, but were actually found to be posted in Toronto, Canada - indicating reports were most likely filed maliciously and falsely under various identities, but were actually from the same group of only a few individuals.
WSI has experienced rapid growth.in the past it experienced some growing pains with respect to customer responsiveness, but has overcome it with additional support capability and improved customer service, systems and processes.
They appear to be a caring company - They work with and for kids around the world showing goodwill and financial support through many charitable organizations.
The company maintains strong reputable business partners, who help them enhance their operations and support; which includes IBM, Oracle and Price Waterhouse Coopers.
They pledge to fully address each and every person who has a bona fide complaint about them utilizing recommendations set forth in the complaint Corporate Advocacy Business Remediation and Customer Satisfaction Program, which WSI is participating in fully.
Read the full report on WSI. =NOW TO THE ORIGIONAL REPORT THAT WAS FILED =
All the literature I read on these guys seemed to paint them in a good light. And even though friends and family told me they had never heard of them before I figured it was just because they weren't very web saavy. So I forked over the money and that's when my two year struggle started.
I knew after the training period I was in trouble because when I first started working with clients I was presented with situations that confused me and the support at WSI wasn't helpful at all. I had one client actually ask me point blank why they should evenbother working with me because it was clear I had no idea what I was doing.
What was I going to do? Blame WSI? That would have looked even worse. But the training didn't prepare me for everything and getting the answers was time consuming to say the least. I struggled with thebusiness for about a year and I've spent most of this second year trying to get my investment back. But I have not been able to get anything out of these people. They dodge my calls and when I do speak with them claim that they haven't gotten any of my e-mails.
SarahCharlotte, North Carolina
U.S.A.
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