I paid-for almost 2 yrs of service-only to discover that Safety One was not getting any sign from our home. And, THEY wont SUPPLY ME MY CASH BACK
Listed here are the reality: We'd a Safety One, entire-residence, program mounted almost two decades before whenever we bought our property. My husband died about eight years back and that I extended to consistently spend the regular support fee and 24 hour monitoring charge.in the last couple of years, I've accidentally trigger the alarm several times (has not everybody?) and would immediately contact Safety One and let them know that there is not a problem and also to disregard the alert. Subsequently, many months before, I'd with an upstairs toilet screen changed as a result of water trickle. I named Safety One and informed them used to donot need the screen surprised any more and asked how my company must limit-off the present alarm cables. Security One gave instructions towards the company and recommended that I'd nevertheless need to have something consultant emerge and take away the screen from my program or it'd usually display about the alarm mat and might need entering a by pass signal. The support consultant arrived and re programmed the machine and continued to "check" the machine by delivering a test signal-to Safety One. Then he recommended me that my program was "not speaking" to Safety One. He continued to research and decided the issue was the telephone cables have been cut. Evidently, this had happened a few decades earlier, after I had wood floors mounted — throughout the installment, the telephone cables were somehow accidentally cut.
Listed below are my problems...
1. When the cables were inadvertently cut from the ground contractors, why-didn't Safety one-get a that anything was incorrect? Imagine if it'd been the "criminals" who slice the cables while splitting into my home? I suppose I Would be useless.
2. After I accidentally trigger the alarm in the last couple of years and named Safety Someone To let them know to disregard the alarm, why-didn't they inform me they'dnot obtained a sign? Easily trigger the alarm and informed them-and they did not obtain it, why was not that cause enough, within an of itself, to research more.
3. I repeatedly requested, within the telephone as well as in publishing, to get a complete reimbursement of the cash I taken care of providers used to donot get. They've DECLINED.
4. Security One claims that I didn't perform a "regular check" of the machine — anything, I would include, my spouse or I've actually accomplished! The point is, leaving the alarm accidentally in the last couple of years and calling them is just a check in my own guide
4. Their answer is in order for them to maintain my cash and also have another support consultant emerge and update my program, at "free, " which I ought to proceed to create monthly obligations. Oh, and incidentally, the payment per month for that improved program could be significantly more than I had been presently spending.
Criminals!
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