First off, good luck getting anyone on the phone. The runaround with the 800 number listed on the website is crazy. It took two hours and multitudes of button pushes to finally get someone on the phone.
Next, be prepared to send in multitudes of documentations such as drivers license, social security number, utility bills, and in some cases even your lease. I kid you not...
I was assured by the first person that my account was good to go when I set it up. No problems. I even set up direct deposit. Come pay day, the account was frozen with several hundred dollars in it. When I called to ask why, they said they canceled the account pending documentation. I asked if the account was pending documentation, why did they accept the direct deposit in the first place? No answer...
The second person I talked to old me that without a utility bill in my name, that the funds would be perm frozen, and I would have no access to the. The third person said they put in a waiver. The fourth person said the waiver was no good. The fifth person said to send a fax with my dl and ss and they would have the account activated by 8am. The sixth person said it would take 48 hrs. The seventh person said the fax never came. The eighth person said the fax was unclear. The ninth person said to email documentation... The tenth person? Well... I'm still on the phone with them as I type this letter.
I feel like this company gives you nothing but the run-around. They do not communicate clearly with their customers, and they do put indefinate holds on funds in the account pending ID verification to their liking.
I would not suggest ANYONE using this company, as there are much better prepaid cards out there. If you do have this card, please constantly check your account to make sure no freezes have been put on funds, because as they told me "it's not our job to notify you of the freeze".
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