My daughter received a MasterCard gift card for her Bat Mitzvah. She attempted to use it at a store as well as online. The purchases were declined. She tried to register it online with mygiftcreditcard.com and was not able to do it. I called the phone number on the card, which gave me another number to call the company. I called the second number and put the card information in, and found out the card was stolen. I spoke to a representative who confirmed the card was stolen and said that she could not help me. I requested to speak with her supervisor.
I got the floor supervisor, who told me I needed to report the card as lost/stolen even though I actually have the card in my possession. She told me I needed to fax a copy of the card and my information to the company. I immediately went to my printer to fax the information. I attempted to fax the company at mygiftcreditcard.com, but there was no answer. I tried again, no answer. I called the company to confirm I had the correct fax number. I was then told that it is my fax machine and that I need to use a different fax machine. I told her I only have one fax machine in my house and she told me oh well.
Needless to say, my daughter is out of a gift and her friend who gave her the gift is out of money. I am not concerned that my child does not have the money, but it is the fact that this company has been scamming customers and there is nothing you can do.
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