How to describe my experience with Gamefly? The selection of games is very good, the price is reasonable, and the website is easy to navigate. That being said the delivery time and customer service is terrible. Gamefly's “FastReturn” is a myth, here is a quote I receive from their customer service department “A FastReturn is initiated when a barcode located on the return mailer is scanned by the U.S. Postal Service. This scan is then sent to GameFly to enable our FastReturn system to start processing the next title in your GameQ”. Supposedly Gamefly will send your next game as soon as they receive confirmation of this scan, except it was 8 days after I mailed the games back that I was sent an email telling me Gamefly had received the games. To put this in perspective I also mailed 3 videos to Netflix at the same time, not only did I get a confirmation email the next day of the videos arrival but three days later had new videos in my mailbox. It has now been four shipping days since I was sent the confirmation email and still no new games have been sent. When I asked customer service about this they said I needed to put more released games in my gameQ. I currently have 25 games in my Queue 18 of which are released, 7 of those games are listed as “available now”, 3 are listed as “high” and another 3 as “medium” out of a possible 13 games and they cannot find one to send? To summarize, it has been 12 shipping days (not counting weekends) and still they have not shipped a single game. During this time they did manage to charge my credit card (promptly), when I looked into canceling my membership I found out that doing so was immediate, they do not pro-rate, they do not let the membership run at at the end of the month, they just take your money and run.
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