Complaint / Review
Universal Fidelity, LP
Legal Successor of Jollywood Video Received collection notice regarding $13.47 balance. Per their suggestion, wrote letter refusing to pay for charges I did not make. What took so long (18 months) to get a notice

I received a "notice" from Universal Fidelity about 2 rented movies from November. The total amount due was $13.47. On the third call to the Pay by Phone phone number I reached a person.

I expressed to them that I had no intention of paying this bill for movies that I did not ever rent - movies that I, in fact, had never heard of. Also questioned why, even if such rentals had occurred, why did it take approximately 18 months to notify me.

They advised that I had to send my comments in writing, which I have done. I think this is a giant ripoff!!