This is one of those companies that advertises a ticket to an event for a markup of 30%, not too unreasonable, but then tacks on a $15 shipping charge (for a piece of paper?) and a $5 handling fee.
I was sold the wrong ticket to a concert I don't want to attend, I spent hours on the phone trying to talk to a person to fix the problem, to no avail. I used their automatic callback service, no call back, ever! I finally emailed them the issue and by the next day got a response. "All ticket sales are final because we already purchased them from a 3rd party and that sale is now final". Had they any customer service, this wouldn't have happened. Now I am stuck with a $65 ticket I don't want.
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