I made the mistake of contracting The Pros for 2 services before having fully vetted other vendors. I selected the company because they were rated highly on the theknot.com which, before my horrible experience with ThePros, was my wedding planning bible. My first bad experience started with the photographer that we chose for our engagement photos. He cut what was supposed to be a 2 hour session to 1 hour, claiming that he had such excellent photos already and he was certain that we would be happy with the shots he had. That was a lie! My (now) husband was squinting in more than half of the photos and they just looked unprofessional overall. We went complaining to one of the owners and he tried to appease us by showing us a different pool of photographers. When I asked why these choices weren't available to us in the beginning, he evaded the question. I guess they save the best photographers for their VIP. (SUCH BS!) In keeping with the old saying "once bitten, twice shy" my husband and I decided not to select another photographer from their company but they refused to refund us any money and wouldn't let us cancel the contract that we had for the video service. I was nervous up until the day of our wedding when we met GiGi, the videographer. She was great. We were reassured that she had a wealth of experience and were comfortable with the sampling of work that we'd seen. Gigi was great, however, the independent contractors they hire have no involvement with the processing and handling of the footage once it's done. Here we are 6 months after my wedding and I still don't have my video. They have been unresponsive and I've had to drag the videographer back in to the mix to help me get an answer. I would not recommend this company to my worst enemy!!
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