On 12/27 I requested a downgrade on the billing at our summer place as we would not be there after Xmas.
Spoke to a young man named "Norman" who gave me his number (915-298-5498). He said that he had put through
My requests to lower our programming to "basic" which would be $19.99 per mo. And to debit our checking for the bills.
We have just returned home from being out of town since that request was made to find almost $600 in bills on this
Acct. None of the requests were put through and I am told that the best that can be done is a one month refund.
This totally looks like a scam to me... Sincerely, Karen Hieronymus
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