I write this letter in regards to my daughter's account (Catherine). To which I am not sure of the account numberbut a phone number of
When my daughter initially took out Dish Network she provided me with the money to deposit into my checking account so that she could have installation due to her not having a checking account at that time.
Upon that time a three way phone call was initiated through Dish Network and my daughter and myself. I at that time authorized a one time use of my debit card so that my daughter and grandchildren with have Dish Network television. That was the extent to my participation with Dish Network via that phone call.
Now the problem lies with an unauthorized withdrawal from my checking in the amount of $586.67.
After contacting the phone number on my back account statement of 800-333-3474 at that time I talked with Shawn Michael with then transferred me to Marein IN (I could not understand his name and he did not give me his floor number) who might have been a manager. Then I was transferred to Robin with a floor number of CD3 who flat out told me that since I allowed the use of my debit card I was held responsible for my daughter's bill and I will not get my money back.
Now I have not gotten a bill in the mail for my daughter account, because I was not on her account and if using my debit card one time only puts me on her account then that was not told to me via the three way conference call that I had with your dish network operator.
So after being on the phone with these supervisors/mangers that they call themselves Robin with a floor number of CD3 gave me the phone number of Echo-Star 303-723-1000 and at that time I spoke with executive officer Gudeth (unsure of name because I could not understand him) with a floor number of OGM.
He then told me that my money in the amount of $586.67 would be credited back to my account since this money was withdrawn without my permission. Now with that being said Gudeth ID #OGM told me it would take 7-10 days to get my money credited backthen I explained to OGM that it did not take 7-10 days for Dish Network to obsoletely ruin my checking account with returned checks and overdrawn fees of $174.00 to which Dish Network should be totally response for along with my $586.67 money that was unauthorized and illegally withdrawn from my checking account without my permission.
I at one time had Dish Network and canceled my subscription with Dish Network in March due to needing repairs on the dish and waited all day long for someone to come to our homeonly to find out there was no one contracted in Paducah Kentucky and every phone number that I was given through Dish Network was disconnected. So therefore I canceled my subscription with Dish Network and the next day had Direct TV installed in my home
To date my money that has been withdrawn has not been deposited into my checking account and therefore I am more overdrawn to date since I did not authorize any money to be withdrawn from my account and the check that I have written are now being sent back..
I am prepared to take this situation to the Better Business Bureau and take out an ad in the local newspaper advising anyone and everyone not to order Dish Network programming.
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