Usacomplaints.com » Recreation & Entertainment » Complaint / Review: AMC Lowes Lincoln Center NYC - AMC gives mixed signals. #599301

Complaint / Review
AMC Lowes Lincoln Center NYC
AMC gives mixed signals

I'd prefer to document a with respect to my daughter Julian Mackey. I really think his civil rights were broken.

On Friday, June 18th I got my kids to determine the 6:45pm viewing of the “Karate Kid” at AMC Lowes Lincoln Center Theatre on 66th road in Nyc. Our boy, Julian, is autistic. As a result of this analysis, I attempt to guard my kid from an unaware and low comprehension culture; consequently I made a decision to consider him to some less crowded cinema. I visit great measures to maintain a pleased length between my kid and also the public, once we are continuously confronted with prejudice because of insufficient understanding and knowledge of Autism.

We chose to take a seat on within the mezzanine from all market and crowds, in case Julian turned over-excited. Please be aware, my kid is non-verbal. Whilst the film advanced and also the karate moments turned more predominant, Julian started clapping with pleasure. He wasn't troublesome. Their phrase was no unique of a young child displaying a pleased phrase or people giggling in a humorous picture.

What I didn't understand was the senior supervisor, Dominique Patterson, was likewise viewing the film. He arrived around and mentioned I had a need to maintain my kid peaceful or abandon. I recommended him that Julian was autistic and simply worked up about the moments. Then he replied that his autism wasn't of any importance, of course if my kid extended to clap or yell with pleasure, we'd need to abandon. I had been in surprise in the insufficient awareness I experienced. Another picture with karate techniques arrived on, and Julian again started to clap and we were requested to depart. I had been informed Autism was no justification for him to obtain enthusiastic and that I could easily get my seats returned

I had been beyond furious and injured; I visited visitor solutions and requested for another manger. I broke into holes since I really could not think that which was occurring. Senior Manager, Sergio Calderone, then contacted me. I described the problem to him through holes. Then he explained that my cash could be delivered which perhaps I ought to consider my kid to more autism pleasant cinema. I broke into holes in again. I indicated that my boy includes a handicap and nowhere does AMC show that Autism is definitely an exemption to disability rights of the theatre. I had been on the other hand known look for a cinema more desirable for autism.

I've been looking for a to achieve AMC Corporate to document a criticism. I can't confidence the administration group in the 66th Street Theatre will appear into this issue, because they were those concerned. I believe that AMC Corporate ought to be mindful that they're delivering mixed messages by promoting for specialneeds kids in one single way, however excluding specific requirements in another way. Our kids with Autism are people who deserve the same entitlements and regard that everyone does. Our issue is, might AMC Theatre started a young child out which was impaired? In a wheelchair? Needed to make use of a master? What is the distinction of my child’s impairment?

Here are the titles of administration I experienced:

Sr. Director Dominique Patterson: required that I abandon the theatre and was completely insensitive. While my relative approached him to protest, he lied and mentioned, he was unacquainted with the problem which he'd guarantee his group was retrained on awareness in working with the handicapped population. He also continued to tension that AMC plays a role in autism causes.

Sr. Manager Sergio Calderone: recommended I find cinema more Autism pleasant

General Director Amy Hunter: recommended my spouse that she was ignorant the problem. She also recommended we consider another theatre more desirable for autism.

In my opinion a significant awareness education is needed of one's team to impairment awareness and hotels. I don’t need what occurred to my family occur to another household. That is incorrect. Our boy didn't deserve to become handled this way.

Any help you are able to provide could be greatly appreciated.

Thanks,

Elsie


Offender: AMC Lowes Lincoln Center NYC

Country: USA   State: New York   City: New York

Category: Recreation & Entertainment

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google