I had three Steelers tickets that I bought from a season ticket holder as a Christmas gift to myself. It turned out that a family emergency will not allow me to attend the game so I put them for sale on stubhub. When I told the owner of the tickets who sold them to me that I had sold them on stubhub, he became upset. If someone acts inappropriately while using his seats, he could lose his tickets.in fact, he refused to let me continue the sale of his tickets. This forced me to have to cancel the order.
When talking to customer representative specialists, they all told me that reasonable equivalents are usually found and that I might not even have to pay anything. It sounded like the worst case might be about $50 or so especially since these are nose bleed seats for a 6-7 football team. I was also told that there was time because the game was over a week away.
Less than 24 hours later, I was told my order had been cancelled and to disregard all previous e-mails. Shortly after I was charged $339!!! Now I had sold the tickets for face value on stubhub, which is $225 for 3 tickets. This means the person who bought them paid this amount.By adding these numbers together, this means that they replaced my cancelled order with someone asking for $564 ($188 per ticket)! When I went on the stubhub website, there were 3 tickets being offered a few sections over for just $18 more than what I had asked and actually closer to the field than my tickets!
A call to a representative and a supervisor only saw them offering to cut the price in half and they kept mentioning this guarantee. I said I understand the guarantee, but that there is no way that these are the cheapest tickets they can find to this game. I was actually told from the first guy that because it was already done there was nothing they could do except a one time courtesy to lower my fee to $160!!! To me this is still unacceptable.
Unfortunately I had never had a bad experience with stubhub until now. However their unwillingness to help a relatively new customer by charging me a reasonable fee will lead to a complete loss of my future business. They will definitely lose more money with this decision in the long run because I am an avid sports fan and I WILL NEVER PURCHASE FROM THEM AGAIN!!!
Your loss Stubhub — you lost a reliable and honest customer tonight.
0 comments