In 2007 I bought the product which allows file-sharing of Karaoke music. The merchandise operates just good plus they provide 3 months free assistance.
In December my consideration turned inactive, after I go through the download directions it says that balances will end up inactive or even utilized in 21 times. I attempted to login, but keep getting started off. After I e-mail [email protected] I acquired no reaction. I had been not able to record onto assistance since my bill was inactive. There's no telephone # or tackle being an alternative method of calling them. I chose to purchase another edition and employed exactly the same bill info.instantly it returned as inactive. This time around I sent Bob Smith and threatened to record the web site as fraudelent. He instantly returned my cash and explained to not "harrass" him any more.
I sent him a follow up mail saying that I'd sent him three prior occasions about my issue, but there is no reaction till I confronted him. I still settled the very first time for that support also it no further works. I'd favour a functional consideration when compared to a reimbursement, but no body may react to me.
I've my own personal ecommerce sites and area of the guidelines for applying Credit/MC cost methods I'm necessary to post an address and telephone # on the webpage. Karaokeinfo.com has neither, therefore if Bob Smith (if that's his actual title) chooses to not react, I've no option.
I've held a duplicate of the emails I've delivered him seeking help, in addition to his curt reimbursement reaction. I actually donot understand what else to complete.in my opinion this can be a situation of the great item, but sub-par customer support. Are you able to support?
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