We used A Solid Gold sound for our wedding ceremony and reception in September. I was very pleased with how nice they all were up until about 2 weeks before the wedding.
About a month before the wedding I had sent a list of songs I wanted played during the ceremony and reception as well as a list of "must play" songs that I wanted played during the reception. I included names of every one in the bridal party for the announcment. I had also requested that no songs with profanity played since we would have alot of children in attendance. I had also asked that the DJ not take any requests from children b/c I did not want the entire reception to be filled with high school musical or hannah montana songs!!!
Abot a week before the wedding a man who said was our DJ called to go over my requests. He was very rude. He said he had not heard of half of the songs I had listed for the ceremony and reception. But he would look them up and if he had trouble finding them he would call me back. I never heard from him again.
The day of the wedding my family was setting up while I was at the hair salon. My brother called me and asked fo the DJ's phone# so that he could call him and see if they were able to hook up a laptop to his sound system so we could show a picture slideshow that my mom had made. The DJ tells him that he is not doing our wedding b/c she cancelled!!!
I called the office in a panic and was told my Dustin that he was in fact not my DJ anymore b/c he had a "family emergency" and a new DJ was assinged to my wedding. I asked if he was given all of the info for the wedding that included the songs for the ceremony, bridal party announcment, cake cutting and first dance. As well as the songs that I wanted played at the reception. He assured me that the new DJ was given all of that a few days ago and I had nothing to worry about.
My wedding was to start at 5:30pm and I was told the DJ would be there to set up at 4:30. We were having our pictures taken at a diffrent location so 2 of my moms friends stayed at the venue to finish setting up and to be there to let the DJ in. We arrived back at the venue at 5:00pm and the DJ was just setting up as guests were arriving.
My mom went to the DJ and asked if he was given the list of the songs and his reply was "NO, I was just assigned this wedding this morning"!!
Luckily my mom had a CD with the songs for the ceremony in her car so she had to go out in the rain to get them from her car for him! The mother of the bride out in the rain!!!
When it came time for the ceremony to start and the mothers were seated my mom had to get up and tell the DJ when to start and stop the songs b/c he had no idea what he was doing. My flowergirl was very shy and was told wha to do and had practiced and knew her cue by what song was playing. When it came her turn to go out he stopped the song she knew to walk to and starting playing "here comes the bride" My mom had to get out of her seat and walk her by the hand down the aisle. She was embarassed b/c she thought she had done something wrong.By the time I came out the song was over and I walked down the aisle to nothing!
After the ceremony we were waiting for the guests to be seated so the bridal party could be announced my mom again went to him told him he could start the announcment in about 5 minuites. He told her he did not know any of our names. Not even the bride and groom! She had to write down everyones names and give it to him. He again played the wrong song for the announcment and the cake cutting.
Before I even sat down to eat I went and talked to him to find out what was going on. He said he was never given the list of songs that I had sent in and he was just called this morning! The last thing he had to do was the first dance and the dollar dance. It was supposed to be "Me and You" by Kenny Chesney. He said he had that song and he would take care of it.
When it came time for the first dance he played "You and Me" by the Nitty Gritty Dirt Band!!! I looked at him while my husband were standing in the middle of the dance floor and said "that's not it" He said "I don't have it!"
So he found another Kenny Chesney song! Another moment ruined that we will never get back.
We also wanted to do the dollar dance and everything was explained in the list that I had sent prior to the wedding. My bridesmaid had to go and get the microphone from him and announce the dollar dance and get people up to do it!
I had asked prior to the wedding to not have any songs with profanity played and several times myself or my mom had to tell him to stop playing a song b/c of profanity.
I called "A Solid Gold Sound" the monday after the wedding and spoke to Rob. He apoligized for everything said that it was definitely their fault and he would take care of everything. He asked me to send an email to him detailing everthing that happend so that he could forward it to his boss "Jim". He said it would take about a week to go through the proper people and he would call me back.
I have yet to receive a phone call from anyone at that company. The only time they called me was when the were requesting payment. I called every day for months. I was told that I would be getting a full refund by Rob the week before Christmas. Nothing ever came. I called back and was told by Rob that he thought someone else had taken care of it and apoligized again he said he was going to send me a check for $200. I asked what happend to the "full refund" I was promised. He said that he did not have the authority to do that and "Jim" would call me the following day to discuss refunding me the remaining balance of $405. I have yet to receive a phone call and do still call about every other week but I am always told that they are in a meeting, out of the office etc. Etc. Etc.
I was appaled to see all of the "bad reports" on this company and wished I had found this out before the wedding. I can not believe that this company is still in business!!!
I feel that my entire wedding was ruined because we lost out on all of those memorable moments and all I remember is how it was not what I wanted!!
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