When reviewing my current charges on my AmExp credit card, I noticed a $9 charge debited by Entertainment Rewards that I did not recognize; I then began to review my previous statements and found I've been charged $9 each month since August; I still didn't know what the service charge was for so I decided to "Google" the company Entertainment Rewards; to my dismay, I found on the "complaint" numerous other patrons that were charged for the same "bogus" entertainment membership without anyone's approval or authorization as a result of purchasing online tickets with Ticketmaster. I looked back at my records and remembered purchasing online tickets for the Hollywood Bowl back in August with Ticketmaster. The $9 charge was initiated just a few days after this ticket purchase.
I immediately called Entertainment Rewards at 1-866-364-1333; a customer rep by the name of Vanessa handled my call; I told her to cancel my membership that I never authorized; I also told her I wanted credit for the 6 months I was charged; she said she could only credit me up to 3 months; i said if she couldn't credit for the additional 3 months then i need to talk to a supervisor; she put me on hold to get a supervisor; she returned a few minutes later and said she spoke to her supervisor and he gave her approval to credit my account the entire 6 months; looking back at this issue, i'm very disappointed with Ticketmaster and can't believe a respectful company as they have business practices such as this scam. This incident only proves i need to be more careful in analyzing my charge account.
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