Usacomplaints.com » Recreation & Entertainment » Complaint / Review: Directv - Charged $299 for Genie Upgrade While New Customers Get It Free. #1013176

Complaint / Review
Directv
Charged $299 for Genie Upgrade While New Customers Get It Free

I have been with Directv for 2 years now. When I moved to Wyoming from Utah, they had me resign up with a new contract, and I used all the old receivers. Now when that new Genie came out, I emailed them to see if I could upgrade to get it for free. "Like they where doing with all the new customers". When I got their reply, they stated that the only people getting the genie for free was the new customers, and I would have to wait until my contract was up. Otherwise it would cost me $299 plus installation.



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