Netfl ix might have great movies, but they are extremely deficient when it comes to dealing with Customers. Their Customer Service Reps, at least the one that I dealt with, skills are lacking in the area of dealing with customer issues, and Dispute Resolutions. I was on the phone for hours last night and this morning with Netflix trying to resolve an issue. Apparently, they tried to retrieve their payment five times from my BOA card, and it was declined all five times; however, I kept telling the rep that this was not possible because I just got paid over 580.00 and the money was just sitting in the bank because i was busy at work on Friday. The rep would not listen to me, he kept trying to talk over lk me. And, he finally said, "Its clear that you just do not have the money to pay the bill." That really upset me that he was not listening to me, so I got louder and louder, then he said, "I am going to hang up on you." I was not using any foul language, I was just upset because he kept saying that it was obvious that I did not have the money to pay. I had even changed the card in the system to my other bank. I was trying my best to resolve the matter, and all he could do is keep stating that I must not have the money.
I told him that he was not helping me, and right after he said he was going to hang up, then I told him that I wanted to speak to his supervisor. He said to hold on, and he took a long while to come back to the phone, I thought that he had hung up. Then, he did come back, and he said that has Supervisor was busy handling other situations, so I should just call back at another time. I then told him that I would wait for however long that it takes. He said that it might be two or more hours before the Supervisor could speak with me, and that he could not keep me on the phone that long. I told him to have the Supervisor call me back. I gave him my phone number, and I asked him who would be calling me. He told me his Supervisor was, Ryan Thompson. I told him, and your Supervisor will call me back (Correct?) he did say yes. But, it was his attitude behind his words that makes me believe that he will not give that message to his Supervisor. So, not only was he rude, and lacked skills in Dispute Resolutions, but I still do not have my Netflix, and here it is Thanksgiving Day, when everyone wants to watch movies. This is NOT Good. I hope that someone at Netflix can get this resolved, my money is still in both banks waiting for them to retrieve it. I do not know why the problem in zapping it up, but the money is there. I want this call pulled, the Rep reprimanded, and more than anything I Need a RESOLUTION! PLEASE... Patricia Castillo
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