Purchased gas range and had issued with the propane conversion fitting according to the plumber Upon calling Lowes for product defect inquiry, they requested I call an 800 number. Once 800 number was called, a time was set for a service person to review the defect. The service person came by and basically stated there was no defect, but in fact "we must have improperly adjusted" the conversion fitting. He stated that this happens often and took approximately 10 minutes to "correct". We were told the service charge was $109 and we paid by check.
This appears to be somewhat of a scam since the "improper adjustment" is common and Lowes is aware but simply sells these appliances knowing a moderate % of their own customers must pay to have this issue corrected according to the plumber. I believe Lowes must either make their appliances sold in our state with propane conversion already completed or make sure the manufacturer does not create conditions whereby reasonable person does not incur the $110 for %u201Cimproper adjustment%u201D.
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