My perception is Chase operates as a multi million dollar/billion dollar financial-lending firm that assists individuals and enterprises across the world. They must be among the Fortune 500 groups. Their reputation surpasses mortgage/credit lending in the United States. They get gain revenue in many forms.
I was not surprised my loan was transferred to such a large financial lender. I will be honest, the customer service is fair, depending on who answers the line and the state of J P Morgan's activities.
Here is the problem August Chase reported to the credit bureau that I missed the monthly payment. A 30 day lapse in mortgage payment does damage to a individual's credit score.
It bothers me that their mortgage experts argued with me as though I was incompetent, when in fact I discovered that my August payment was misappropriated to another clients account.
There was no apology; the company says they will research the incident and alert the credit bureau of the mistake.
These sorts of circumstances cause me to devalue being a home owner in country especially with the current state of the economy (We are not wealthy). I carry the burden of stress and this multi million dollar company could care less.
I feel sorry for people who invest in homes across the US now of days because they may not be fully aware of the reality of this responsibility.
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