I purchased a new Frigidaire dishwasher from Lowes, San Marcos, CA in August…. I also purchased the 4 year extended warranty. Around the beginning of March I noticed that our dishwasher was making very loud motor sounds…It sounded like a helicopter preparing for lift off. I then called “Lowes Service Advantage” only to find out the my warranty was with “National Electronic Warranty”. I scheduled an appointment through NEW for March 11 with a local company called Antech Appliance.
On March 11th Antech Appliance repairman came to my house and did absolutely NOTHING to help dishwasher motor noise. What he did do was scrape together “calcium” and mumbled something about maintenance and on the way out the door said that her recommended that we not use the dishwasher! Well my dishwasher was full of dirty dishes so I told I was going to run it to clean the dirty dishes and then not use the dishwasher until we
Heard back from National Electronic Warranty Company. What this repairman should have said to me was, ”Don’t run your dishwasher because I have done something horrible to it…. Now your dishwasher will flood if you run it and it is going to leak all over the place”!! I then called Antech Appliance to tell them about the NEW major leak after their repairman attempted to repair my dishwasher! They said they would call me back…they NEVER called back, I was not surprised.
On March 17 I received Interpersonal Message Code from National Electronic Warranty Company. I called back with said code and was told that my dishwasher was not covered because of “calcium”.
Note: My Frigidaire Dishwasher “Use & Care Guide” and product instructions CLEARLY STATE THAT MY DISHWASHER IS SELF-CLEANING!!!
I then asked to speak to a supervisor about my dishwasher that now leaks all over the kitchen!!! Remember I called because of loud noise…Not a leaking dishwasher!
I spoke with Merial, Employee # 302918, and explained the situation. Merial said that she would send someone out for a second opinion.
On March 22 AG Service arrived to “service” dishwasher. Apparently the repairman didn’t know that he was the 2nd company and proceeded to try to figure out the loud noise. The repairman then said he was going to replace the pump assembly….. I told him even if he fixes the motor/pump assembly the dishwasher NOW has a severe leak caused by the previous repairman from Antech Appliance, Escondido, CA.
Obviously, the repairman from AG Service walked in my house knowing nothing about previous leak problem!
I am angry for many reasons, today is March 27 and after missing hours of work and spending time on the phone with various repair people, I still cannot use my broken dishwasher!
It has been just about 1 month…I am requesting that Lowes honor my extended warranty and replace my dishwasher immediately or face legal matters.
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