I ordered an expensive faucet from this Co. 10 days ago. The order was delayed because the shipping address differed from the billing address. After I verified my shipping address I received an email saying that my order was now being processed. That is all. I cannot reach them for a shipping confirmation or to cancel the order. I was on hold for 45 minutes and gave up. I sent two separate emails and there was no reply. I called American Express to resolve the issue but they can't do anything until they charge my account. I cannot stop them from charging my account or from shipping the item. After reading the reviews and trying to deal with them I want to cancel my order because by the time I get the faucet (if ever) it will be too late. My kitchen will be finished and from what I read I will probably never get my money back. I need my faucet right away or to cancel my order. This is the worst online experience I have had. My remodel is in a remote location and I have ordered numerous items online and received them promptly with lots of communication. I am not a happy camper!
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