In July I hired Aurora Exterior Painting of Northboro, MA to paint my house in Marlboro, MA. I had been very specific about the Benjamin Moore color I selected that is listed on the Benjamin site for EXTERIOR and INTERIOR. I bought a 3oz sample and told them to use that color.
It sounds simple enough but after they painted the house it didnt match according to myself and 3 other people that looked at it. I asked them why they didnt compare to be sure before they started to paint but no reasonable answer was given. To me it seemed sloppy and not managed well. I told them to try matching again and still there were problems. They used the excuse that it was an interior color! They were supposed to know that ahead of time if it was an issue... Very sloppy. The Benjamin Moore site specified very clearly it was an exterior/interior color.
Finally, they told me to get the correct color at the paint store, which I did on the FIRST TRY! Then they tried to charge me for a 3rd coat to put it on! I told them no way so I agreed to pay only $500 extra for the added value of an extra coat. Frankly I just wanted them done and gone!
For the final bill they tried to overcharge for some carpentry work which they reduced upon my request. I felt as though I had to keep an eye on them every minute.
To make matters worse the paint had begun to peel quite a bit on different areas of the house after only about 27 months! After haggling with the owner over this he offered a mere pittance of $135 for me to get it fixed... GIMME A BREAK!
I told them I will hire someone to fix it and recover the true cost in court. Stay tuned!
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