My loan was sold to Saxon in November.
In January I requested that my interest rate be lowered and locked for at least 5yrs, being that I have a ARM loan.
Kathleen from Saxon sent me a financial packet in January. I completed it and faxed it right back to her. I called Kathleen back to check on the status, she advised me that it would take a few weeks and for me not to send any payments until I received a call back and correspondence in the mail.
I continued to call to check on the loan. I kept getting representatives that advised me, to RESEND and RESEND and RESEND the packet again because they didn't see it in the system. I did what they requested.
During all of the back and forth on the phone and repeating the same story to Saxon representatives, never was I told by them about any foreclosure.
I received a letter from their Atty the last of September that my sale date on my house was October 7. I was surprised, confused and not to mention stressed! I contacted the Attorney, but my phone call went to voicemail. I left several messages, but he nor any of his staff returned my call. I then contacted Saxon (Sept), spoke with several people there. I then asked to speak with a supervisor, I was transferred to a Carlos, I told him everything that was going on, he stated that my financial information was already imaged and that he would personally contact the attorney to postpond the foreclosure. Carlos asked me to contact Saxon the following week to check the status of the Modification.
I called back Oct 9, to checked the status of my loan, the representative advised me that my home had been sold on Oct 7. I was extremely upset! I then started receiving eviction letters from an attorney in Houston, TX. I contacted Gov. Rick Perry's Office to get advice and direction where to turn too. They referred me to several phone numbers. I later called the eviction attorney and told them my story and what was going on and who I had contacted for asst. They said that they would call me back. They did. They cancelled the eviction.By then, a constable left me court order papers to go to court in November. I went to court with all of my documentations, phone recording, representatives names and teller identification numbers. The judge asked if anyone was there to represent Bank of New York Mellon? No response was made. I was able to speak to the judge... He stated for me to continue to pursue what I was doing and that he was going to dismiss the case. He did indeed dismiss it, I received my court papers.
My property is under New York Mellon, but yet Saxon continue to say that the home is under my name, which is false information. I confirmed that with the Tarrant District Appraisal, as of Oct 7 the deed was changed.
Till this day, I am still going back and forth with them. I previously had a third party involved, but they were getting too stressed and confused and I really believe they were tired of dealing with Saxon. Now, I'm back doing the leg work alone.
April 14, Susan Buchanon-a modification negotiator called me. I returned her phone call. She wanted to go over my modification with me. During our phone call conversation, Susan was very unprofessional with me. I requested another loan negotiator but she refuse to grant my request. I had previously spoken to Susan in regards to my credit report. Saxon has foreclosure on my credit report and I asked Susan to correct that, because I never foreclose. Susan stated that she would not correct it and that it would stay on there.
The modification that Susan did April 14 increased my mortgage payments to $1,600.00 a month which has doubled. I am in this situation because Saxon didn't do their job! Had Saxon done their job, by assigning my loan to a negotiator in Jan., I wouldn't be so far behind. I kept in contact with them and I did everything that they advised me to do! I'm really confused here!
Saxon has really stressed me out. I am a single parent and just recently buried my ex-husband in Jan. I don't know what to do.
Also, I have asked Saxon several times to send me a form to sign to put the deed back in my name, and I also requested copies of my original loan, but I have yet to receive anything. I refuse to sign this outrageous modification being because it doubled and being because MY property is under Bank of New York Mellon, their bank name.
HELP! This is a living nightmare! I was not in foreclosure!!! All I wanted was to lower my interest rate and lock it!!! Now, I'm probably going to lose my home.
Saxon Mortgage Services is a bad company to do business with. Saxon has a bad communication within their departments, and should be put out of business.
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