The last green tree last billing statement for my mortgage was received in late September. The %u201Ctotal amount due%u201D box was blank/empty. However, there was a message on the billing statement prompting me call the company to find out the final pay-off balance due. I called, and was informed that there was a discrepancy regarding a negative escrow account balance. I was told that it would be looked into and that green tree would contact me soon with an answer. They never called back.
Oct. 4th, I called green tree to inquire as to final pay-off balance. I was told it was $604.84. That amount was mailed in, and received by green tree on Oct. 12. Then, I get a call from green tree saying that I owe an additional amount of $159.32. When asked what specifically this amount is for, the company would only say, %u201CThat it is what the remaining payoff balance is.%u201D I faxed a written letter of dispute to green tree that was received by them on Oct 15th. I called the company yesterday evening, Oct. 18th, to inquire as to the status of my dispute. They refused to give me any information regarding this dispute, only saying that I still owe them money. Meanwhile, this %u201Cmystery%u201D balance is now past due and has been assessed a late charge.
I have read countless complaints from various websites about green tree servicing. For those still in a legitimate dispute with green tree, you may want to contact their corporate office directly. Here is a link to information with the company%u2019s corporate address, phone numbers, and their corporate officer names: http://investing. Businessweek.com/research/stocks/private/snapshot.Asp? PrivcapId=276425
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