Attempting to payoff loan by refinacing through another organization because Green Tree refuses to refinace loan. Payoff balance when calling Green Tree is 20,000 more than all amount totaled on current statement dated 7/3. They say it is in part 4,000 dollars of accured interest on 2,414, 16 of past due payments. Before deferring payments I was told there is additional interest on a late payment. But beside that it is not shown on any statements as an amount due so how is it billable? How can you acrue interest more than double the past due balance without them even notifying you such is taking place?
This business has multiple times in the past stated something on the phone even with the customer service rep's name. When told something and then find it not to be true, you call back they do not honor what you were told. Because they do no stand by their service reps, they are outright lying. Saying I owe an additional 900 for insurance because Green Tree prepaid insurance for the entire year. On statement corporate advance balance (defined as monies advanced by servicer to pay taxes, insurance, and other amount currently due) the balance is listed as 0. If this shows zero how do I owe 900 dollars?
I have contacted the BBB but I need help to put a stop to this kind of rip off In Oct is when this loan was taken out for the ammount of 118,234.26 with a 11.957% interest I have made aproximently 68 payments of 1207.08 or higher and now they say my payoff is 121,702.68. This is not right. If you take my last statement for them it states Principal Balance at: 110327.40
Cirremt Payment at: 1207.08
Past due payment at: 1207.08
Escrow due at: 00.00
Insurance Due at: 90.70
additional Charges Due at: 00.00
Billed Late Charges: 3400.30
Total amount Due: 5905.16
When I add these up I get a total of
116232.56
That makes a difference of 5,47012
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