First, I am a contractor and I spend around $50000.00 a year at Home Depot, maybe up to $70000.00. I wanted arc shingles, 51 bundles delivered to my job. I told them grey-well, and the guy sells me the grey 4-bundle-to-a-square shingles and tells me they are all the same. 3 bundles to a square is typical. He never says anything.
Well, I had 17 squares, so I needed 17 more bundles, which cost $31 each. If he had ordered me the right ones, I would have paid $1.75 more for my original bundles. I found out once half the shingles were on the roof. This ordeal cost me $500 more. The manager says he can give me a box of nails and a small percentage off. It equaled $53.00, wow. Their original screw-up cost me half my profit, and he said I am sorry if I lose your business.
I would have taken a Home Depot gift card for the full amount or even half and been satisfied. So I will 100% go out of my way and give Lowes my business if it is not rectified. I talked to Lowes and they would have given me a gift card for the amount, rather than lose $50-70,000 a year. I have been a contractor for years and was buying almost every week, 6-7 days a week, for years from Home Depot. I would like to talk to someone higher up.
0 comments