I have been living at a United Property Associates (UPA) property for three years and repeated attempts to get repairs done have been ignored or it takes them a long time to get them done. When they do complete them they do a patch job and whatever was fixed will need repairs again in a couple of months.
The property managers treat you like garbage and act like you shouldn't complain about your crappy apartment. I have been through six property managers since I've been here. One of which got fired for stealing from the company. The others have left because they get tired of tenant complaints. The property managers that try and do their job cannot because their supervisors dont allow for repairs that will cost the company "too much" money. The outside contractors they hire are literally crackheads. I had a painter ask me where I could get "some stuff" in Norfolk because he was from another one of the seven cities and didn't know where to get it. When I didn't have an answer he asked my neighbor. Seriously!?
My friend's truck was broken into and her GPS was stolen. BOTH my neighbor's cars were broken into. When the property manager and her supervisors were asked what they were going to do about it, as far as better lit parking lots or security, they had no answer. Everyone in my complex is African American and on low or fixed incomes so I guess UPA feels they can get away with what they're doing to people.
DO NOT RENT FROM UPA IF YOU HAVE CHILDREN OR ARE ELDERLY!!! There are birds living in my AC unit. There is mold in my apartment. There was a dead possom found in the attic. There was an infestation of fleas due to the stray cats that live on the property. My neighbor had termites. Another tenant had slugs living under his carpet.
There is no grace period. If you do not pay on the first your rent is late. I literally paid on the 2nd at 7AM and the property manager ran out the door to tell me my rent was late!
Please do not rent from UPA. I'm moving out as soon as my lease is up!!! Anyone else with the same experience please feel free to contact me before I contact 10 on your side.
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