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(800) 531-5000
Complaints mentioning537
Complaints & Reports
- Debit card charged for service I never had
- Loud DVR hum and replacement tied to upgrade
- Debit card charged twice for $66.67 payment
- Account balance taken despite agreed payment after move
- Bundle offer advertised but unavailable in my area
- Debit card charged $385 after disconnect request
- BBB Gives D Rating With Over 26,000 Complaints Filed
- Withdrew $778 From Checking Account for Uninstalled Service
- Charged $49 Technician Fee After Two DVR Failures
- Overcharges, Freezing Equipment and $420 Early Termination Fee
- Payments Not Credited After Move and Charges for Nonexistent Address
- Took Money From Husband's Card After Cancellation, Refused Refund
- Threatened With Unauthorized Fees After Cancelling, Then Collection Calls
- Referral Program Gave No Better Deal, Long Hold Time
- No Record of Order After Giving Debit Card Details
- Entire Checking Balance Debited Without Authorization
- Salesperson Promised UNLV and Lakers Games, Then $480 Fee
- Genie HD DVR Upgrade Refused for New Customer Except at $299
- Promised Cancellation Fee Waiver Then Fee Taken From Bank Account
- Unauthorized Cancellation Fee Debited After Eight Years of Service