Babies 'r Us has further restricted their return policy. They will NOT take anything back without a receipt. They will not even allow an exchange. I bought a Safety First table bumper guard 2 weeks ago. According to the packaging, it was the correct size for my table. When I put it on the table, it was too big. I went in the store to ask if I could EXCHANGE it for the smaller size. They would not even allow me to EXCHANGE the product. My mistake for tossing the receipt, but give me a break. The "manager" would not compromise in any way, and told me that the manager above her was "in a meeting and would be unavailable for a long time." Ironically, the woman in front of me in line also was turned away with her return of two infant shirts. Does this company think that disappointed and frustrated consumers will continue to shop there??? After my return, I would have spent time in the store and easily spent another $50. I was not going to give them my business after that experience though. Their prices are usually significantly higher than Target and Walmart anyway... High prices and poor customer service will be their downfall.
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