I set up automatic billing, as I have with most companies I deal with. The first month you said my charge was rteturned for insufficient funds, my bank tells me they received no charge, customer service demanded a letter from the bank proving they hadn't received the charge. The second month they charged my joint savings account, not my checking account, which had no money in it. I promptly notified them of the mistake and paid my account from another account, they then charged the account again and added a fee to my account because it was returned again.
Customer service was no help in resolving this issue either time.
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