I have had at least two T-Mobile pre-paid accounts over the past 6 years and have always had issues with the T-Mobile Customer Service Department. Today was one of the most frustrating encounters to date with a female named Jennifer, 84397, who was very hard to understand to begin with and who NEVER answered any of my questions but instead asked for totally impertinent information about me which had no bearing on my questions. For example, she asked for my zip code; five minutes later, she asked for my state, then my city. (The zip code provides someone with all this information, so why have to ask?) THEN she came back on the line to tell me that the T-Mobile website was inaccessible while they made improvements to it. That was the reason I was calling – for seven days straight I had gotten this information online every time I tried to log in, so I was finally calling to find out why I was getting this message that the site was inaccessible!
After a half hour waiting and telling her that what she was telling me was not I had asked, I finally requested to speak to a supervisor which took another half hour...
So am I to assume that all this poor frustrating interaction from T-Mobile is their attempt at customer service?
Well I wish to tell them that dealing with them on the phone has had just the opposite effect on me. I have had it with their treatment of the consumer and am in the process of eliminating all T-Mobile phones from my life. I have also encouraged friends and family who have T-Mobile to do the same. Their inability to hire persons who can satisfactorily deal with purchasers of their product, no matter how good or bad the products are, has forced me to take my business elsewhere. I can only hope that all the consumers T-Mobile continues to frustrate decide to boycott T-Mobile so they learn just how important all of us ‘end users’ are!
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