I have had T-Mobile since August. At first I had 1 or 2 bars where I live. Around May last year it deteriorated to absolutely no signal. I tried calling them many times, and each time they either put me on hold forever or said, according to their map I “should” have coverage. I know it is not due to the phone itself because in my office (3 miles away from where I live) I have 4 bars. And I know it is not due to the construction of my building because, after having no signal with T-Mobile for 3 months, I got a phone with another provider and have 3 bars on that phone. I communicated this with T-Mobile for many times, and they have refused to terminate my contract on the ground that according to their map I “should” have coverage, even though it is obvious that I haven’t been able to use my phone for the past 10 months. At most I got a "we will file for an investigation for you, " but nothing ever improves! Their "coverage map" does NOT reflect reality, and they refuse to admit that! So I have been forced to pay for a phone I can't use at home for 10 months, and they expect me to continue to pay till August! People who know me will know that I rarely ever make any blanket statement like this, but T-Mobile’s Customer Service SUCKS!
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