December 23 I purchased my boy a brand new mobile phone and that I included the Phone Protection Program. He dropped it December 31st 2009. We went in 3 months later to obtain a fresh one (I thought I would discover it but it eventually ends up that it'd been taken and somebody was utilizing it!).
In February, I obtained a notice from Cricket eliminating the Phone Protection intend on that telephone efficient Dec-31. It stated I had been ineligible since I have had utilized it twice in annually.
I called customer support concerning the notice and questioned when they were likely to pro rate the charge-back to Dec-31 and provide me a credit. She said yes. A few months went purchase and used to donot get the credit, not just that, my statement went up. They'd included the Phone Protection Strategy back onto that telephone without my authorization! I called again, went within the payment and overcharge, as well as the unauthorized change. I had been designed to obtain a call-back within 48 hours. That did not occur.
Along with that, the "new" telephone they supplied, went poor within 3 months, some type of charging problem where he might just make use of the telephone if it had been blocked in and getting. The moment you unplugged it, it went dead. They explained this is a typical issue with one of these telephones and desired me to pay for $50.00 IN ORDER FOR THEM TO REPAIR IT!!! I'd previously settled them $50 (for your alternative) on the telephone that, after I purchased, was $150.00, and less a month later, these were promoting EXACTLY THE SAME TELEPHONE for $69.00. Should you choose the math, you can observe, that despite the insurace, I settled over twice exactly what the telephone was today value plus they desired extra $. Ultimately, my boy visited the cricket workplace in Clackamas (I prevent heading there at-all price because itis typically one hour delay!) and the manager exercised a package with him that everybody was pleased with.
I've named NUMEROUS occasions concerning the payment problem. I request a superviser plus they wont give me one. I'm necessary to review EXACTLY THE SAME INFO over and over, every phone. Every time, I obtain the guarantee that somebody will-call me back. It is today May-23. However no-call. I've named repeatedly during the last fourteen days at differing times of your day and evening and am unable to cope with. They state almost all their reps are hectic and that I get place in a cycle.
I sent them a contact nowadays, requesting them to contact me regarding this payment issue, although I doubt greatly that it'll do worthwhile.
Listed Here Is the billings where they overcharged me:
Jan declaration:
Change support prorate from 12/23/09-02/17/10 9.10
*should be prorated & a credit ought to be released within the quantity of $8.94
Regular cost 02/18-03/17 phone safety 4.95
Feb DECLARATION: no issues. Bill was proper
March declaration:
CHANGE SUPPORT PRORATE FROM 03/11/10-04/17/10 6.19 (I didn't change or include any providers, this should be for that Phone Safety of course if you consider the times they charged me, they complement)
Regular cost 04/18-05/17 phone safety 4.95
Total amount overcharged: $25.03
No additional payment issues since that time. They've not extended to cost me for that Phone Safety, however they also provide not acknowledged my take into account the overcharges.
I've had cricket for quite some time so that as long as I-donot have any problems wherever I've to get hold of their Customer Support Division, I Have been fairly pleased with them. Their charges for the solutions supplied are extremely great, particularly when you've children. Nevertheless, I will actually feel my blood pressure increasing after I have a problem and also have to contact Customer Support.
Another issue is the fact that I can not realize their feature. I've to repeatedly request them the things they stated, and allow them realize that I really couldnot realize them. Again and again, which simply makes the issue worse.
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