I just switched over to Verizon wireless 3 months ago. My first 2 bills were average 600 minutes, and I am on a 700 minute plan. My bill is about $150, since I have 2 blackberry's on the same plan. The day before thanksgiving, I received a bill of $928. After waking up from fainting, I called customer service and they said I would have to call Fraud Protection. I called fraud protection Monday morning, and for almost 2 hours, I had to explain that the majority of the calls that were made were not from my cell phone. I gave them examples of 2 calls being made from 2 different places, 20 miles away. They also play the word gave by saying "These calls were made from your device" and "we did an investigation". Theirs investigation consisted of taking 4 numbers from my bill and calling them. When I explained that I didn't call these numbers, they insisted that I did. These 4 numbers are realtors. What would I be calling a realtor for. I don't need a home, I have one right now. They refused to do any more. They wouldn't even look at my past bills to see that I don't make a lot of phone calls. As I said before, we used less than 600 minutes TOTAL for both phones (my wife used 153 and I used 356 last month. How the hell could you say that I used 2300 minutes the next month. That’s almost 200x as much.
Now I'm not a novice in information technology, I've worked in this industry for more than 15 years. I understand technology and I'm not a fool. But to tell me that "All these calls are made from your device" is a cop out.
What should I do? I've called fraud protect and they won't help. I called CS and they won't help. CS actually said they will only give me $130 credit. WHAT? For a $900 bill? No one is listening. No one cares. What the hell is going on? Has anyone had any luck resolving their issue on this forum?
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