I have been with Helio since Dec. 2006 and my bills have always been the same until I added an additional line in Dec. 2007. My monthly bill for both phones was right around $150.00 per month. Before I moved this past summer I contacted Helio and gave them my new address, told them to stop the autopay and asked if I would still have good service in the area I was moving too and if my bill would change... Asked if I would be in Roaming. I was told everything would stay the same. My first bill after moving was double... OK, I was busy and paid it, next bill was for $314.00 and when I called and talked to Carl I told him you guys are either charging for *free* text messages or for Roaming but there is no way we went over our 1500 minute plan. He said if I paid $175 that day and agreed to up my plan to the 2500 minute plan that he could accept the $175 so even though I argued and told him how unhappy I was for this mess I went ahead and made yet another over payment. Then, the next bill *HELLO* was for $1,200 I was shocked at first and then I laughed a little because this has to be a joke. Getting a hold of anyone who is willing to help is the real joke! I have talked to so many people at Helio, sent SEVERAL emails and not one reply from them and have also sent them a certified letter trying to clear up this mess and still no response. I have a lawyer who works pro-bono for me since my husband passed away and he will now be getting involved. These companies are the reason that people like us end up with bad credit. They keep getting away with it and it's unfair. I will be writing anyone I think will listen state, local and federal.
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