AT&T 's customer service is terrible, rude, short, and very unhelpful! I was informed tonight that my account is "flagged" due to too many credits... in my confusion the "floor manager" told me that replacement phones, roll over minutes and legitimate credits count as a bad mark on your account and are all considered credits. AT&T has no respect for long term, committed customers (11 years), no care for the amount of lines that you have with them (11).in trying to figure out why my account is "flagged" the "floor manager", the one above all customer service representatives refused to explain more to me and she hung up on me!
I have emailed the company and asked that upper management contact me... I am waiting for a response.
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