On May 5 I purchased a Samsung Galaxy Rush phone for my son so that he would have the ability to contact me at work in case of an emergency. I made this purchase at Ace Cellular & Accessories, the phone was $119 with taxes and fees the total cost was $200.28 dollars.
Unfortunately, the product has not performed well the phone is defective. On June 14th we returned to the location with the receipt and we were told by one of the sales staff members that the phone had two mics and the internal mic was not working. I was told I would need to contact the manufacturer after 14 days. I was told by the manufacturer it would take 10 days to repair and return the phone. I find this to be an unacceptable, unfair trade practice since the product did not conform to the claims made by the manufacturer, my son will be without a phone for 10 days, there needs to be a more effective approach to address defective phones issues. Why should consumers who pay their hard earned money be expected to jump through hoops because of your defective product? I am out of $200 dollars and stuck with a phone we cannot use. This is very poor customer service on the part of retail seller and the manufacturer. Their response to consumer complaints is lackadaisical even when it is obvious the product is defective.in fact one of the staff members at the retail store said "that's just the way it is".in a case like this I should be able to exchange this defective phone or a full refund at the retail location that sold me the phone. Both the retail seller and the manufacturer are playing games with the consumer.
As consumers we need to stop this abuse!!
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