I received the trial items and noted on the terms and conditions that further items would be sent and debited on my credit card every month. I was then hit by a car and spent 3 weeks in hospital with a broken collarbone and broken leg so couldn't physically return the items within the required deadline and cancel the account. I phoned 2 days after leaving hospital and was told to return the items and the customer service (!?) advisor told me to return the items with a note and refund would not be a problem. I am also allergic to the lotions which I also told them. I have only received a refund on one item and have now received a further item for which I have been charged but they have told me that If I send it back I wont get a refund as I have cancelled my account - I was previously told when I cancelled that an item had already been dispatched but I should send it back on receipt for a full refund. To add insult to injury (literally!) it costs me £20.82 to collect these items from Royal Mail (UK) as a Customs charge is added, and nearly £10 to send them back (included in the above total damages amount) I have today telephoned and have insisted on speaking to someone in authority having been fobbed off twice today, and one of the advisors actually hung up on me. I am awaiting the call as I write. I will not give up on this and have told them I will take the complaint as high as I need to. For anyone else who wishes to complain their telephone numbers are: UK 0-808-234-2043 and US 866-405-1578
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