Detailed complaint:
I bought the unit from Best Buy on August 18. The Freeze worked fine until November 21. I called Best Buy who said that they did not cover the purchase over 30 days and told me to contact Igloo, giving me the number to call. I called Igloo who told me that it was not their Freezer, they just licences their name to Curtis International, I would need to call them. I called the service number at Curtis International and had a series of fruitless conversation:
Call #1: I was told to unplug the unit and wait 8 hours and plug it back in and the freezer would rest and everything would be fine. I questioned the service person about his suggestion stating that even if this did work how am I going to know if this happens again? I have already lost about $200 of meat that had thawed and spoiled. I was again read the "canned" suggestion and I agained explained my problem with that suggestion... The service person hung up on me.
Call #2: This time I was told to turn off the unit for 8 minutes (apparently the first representative needed glasses...). I again explained my situation, but again got the same advice. So I decided to try the suggestion.
Call #3: This time I told the representative that I had tried the reset recommendation and that it had failed to work. I was then told to ship the unit back and they would fix it, but that I needed to send a $7 check for insurance. I said that I did not have the original box and even if I did it would cost over $100 to ship a 106 pound freezer back and that I now wanted my money back... I had lost all confidence in Curtis International to make good on their product.By the way I was also given a 4-6 working week estimate on how long it would take to fix! I was not very happy and again repeated my request for my money back The Curtis International representative said that he would take the matter up with his management and to call back in two days.
Call #4: After 2 days I called back again and was told that Curtis International would waive the $7 insurance charge? I once again explained my problem with this solution (... I don't have a box, it will cost more than $100, it takes 4-6 weeks to come back and after all of that I have no confidence that I will have a freezer that will work) A long back and forth conversation in sued that got me no where. Finally, the Curtis International representative gave me an email address to send my complaint... Hence this letter.
Net: I bought a freezer from Curtis International that was defective. At present I am out the cost of the freezer, and the $200 of food that was lost as a result of this defective product and I would like my money back... Do not buy from this company!
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