I did have difficulty with the Fairfield location and reached out to you. The first night I stayed at the hotel a youth swim team stomped on the floor above me all night long and the hotel was sold out. The hotel refunded points equal to one night (7,500 points) for my inconvenience and promised to move me the following day. When I moved, I was asleep and woke up to a bug on my face. I was frightened and then noticed that many were in the room. I killed 20 of them and did not want to return to sleep. I took pictures with my cell phone so that the manager would not think I was just trying to get a refund but, he did not care. I also extend my stay by charging two additional nights.
The initial card did not go through so I asked my friend to fax her card and charge the room to cover. The second charge went through for the $280. We are planning a film with a seven figure budget and I proposed to have my staff stay at the hotel but, wanted the hotel to refund my points as a courtesy toward future business but, he refused.
0 comments