British customers important information about contacting these sharks and getting an rma number which you have to have to return the items. Telephone this u.K. Number 02035149445
this will get you through to their office. They are very rude and do not want to know that they have given us all a wrong telephone number - i would not bother arguing with them just get the rma number from them. Also send your items back via recorded delivery (so you can prove you posted it and they have signed for it - you can track this and they cannot deny not receiving it. Ask at the post office to make sure your item can be tracked and you get a signature at their end for it. Hope this helps. What a nightmare also must state the woman said as it has been a problem for me getting hold of them she would send me a free gift on a 21 day trial! The cheek of it. I declined - good luck fellow brits hope this was of some help!