They are the worse ran company I have dealt with. Their claims dept keeps calling me that I'm late 3 months mortgage when I have proof that I paid. I've faxed them the proof over 3 times and their response is that it takes 24-36 hours to process. Ok thats fine but it has been over 3 times faxing in a spam of a month. Not only that, this hurricane has caused damaged to my house. So not only am I dealing with the insurance issues they were not willing to defer my payment for at least 3 months.
I'm not asking for 6 or more just a few months to gather the money that I might have to use to cover what the isurance won't. And all I get is 100 yes maams and that they have never heard or Seen a deferment done which is nonsense because most major mortgage companies are allowing a small deferment. Don't bother with franklin american mort co. They are unprofessional and incompetent. It's all about money and investors not the client.