After 6 phone calls to customer service, I was finally transferred to the "supervisor." The call center is in the Philippines, and the "supervisor" is in Pennsylvania. I was assured by this person that my account was cancelled and in 3-5 business days I will receive a credit to my credit card. I also received an email confirming this. Bottom line, you must be VERY firm and persistent with the customer service representatives. Like I said in my first complaint, I know it's only $4.95, but it is the principle behind this company that I don't want to have anything to do with. I wish that I would have never ordered this in the first place and for anyone who is having issues with getting a refund, be persistent and firm. I am not usually a pushy person, but after speaking with so many people saying the same thing, I was starting to get furious. I am hopeful that I will be getting a refund, or I will be calling the better business bureau on this company.
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