January 25
To Whom It May Concern at AT&T cutomer service:
I have been trying to find out about my $50 rebate mailed in over 3 months ago.
I contacted a person on 1/11/07 to find out the status. He said a new check would take 1 week to reissue. On 1/23/07 at 10AM I spoke with Cassidy (employee # 21126 case # 149792). I asked to speak to a supervisor. She said supervisors don't take calls. After 5 minutes of persistent persuading, she said a supervisor would call back within 24-48 hours.
On 1/25/07 at 2:30 PM I spoke with Amberlee She said the supervisor has lots of calls to answer (because of ATT's outstanding service?) and said it sometimes takes more than a few days for the supervisor to call back but wouldn't say how many days.
I called customer service (1-877-722-3755). The person I spoke to said she would fill out an escalation form (while I was on hold for 26 minutes). She then transferred me back to 800-228-5015. I then was cut off!!!
At 3:20 PM I called to ask for a person to write a complaint to. They transferred me back to 1-877-722-3755. I was sent to another department and spoke to Greg (employee # 21208). He asked me if I could call back in 30 minutes because his computer was being backed up. He transferred me to 1-800-228-5015 again.
At 3:25 I spoke to Roberta and she gave me an address for written complaints.
It not so much about the $50 rebate (because I have spent more than $50 of my time trying to get this resolved), it's about how I have been treated as a customer.
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