Loan officer Brian Murphy, 800-256-8553 ext. 801 sent me loan docs which I filled out and returned to recieve funding for a loan. Brian informed me that I either need the insurance or co-signer. Since I did not have a co-signer, I paid $845.32 for the standard insurance and put the payment on 2 green dot cards. I thought it was suspect and was reluctant, but CFG had an A rating on BBB and was in business since 1992 so I took a chance since we really needed the money. At that time I did not see any complaints about them when I googled their name. Brian said the loan would be funded by Thursday, or Friday the latest. This was on Tuesday, 10/9. But on Friday, 10/12, I checked my account and no money, so I called and Brian claimed that after further review, my loan was placed on hold due to red flags on my credit report and the lender would proceed if I paid an additoinal amount to upgrade to another insurance policy. I knew I had no late payments and knew he was full of it. There was no way I was giving him any additional money. Therefore I told him I wanted a refund which he told me would take 7-10 days to recieve by money order or certified check?! Now I was really mad because they took the money immediately with Green dot, but couldn't put it back on green dot immediately. At this point I'm waiting for a refund check. I called last week and some lady answered for Brian and said the refund was processing and should be there by
the beginning of the week. It's now Wed., 10/24, and no refund. If no check is received I will be taking further action. I will be sure to post this message on BBB so there can be red flags becasue when I first checked them out they seemed legitimate.
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