Complaint / Review
JustAnswer.com
Waited Over an Hour for DVR Answer Then Got Run-Around

I asked a question about a DVR issue; according to their screen, my question was awaiting an expert for more than an hour. When I asked for a refund, it was processed immediately. I don't understand why they kept me waiting an hour, especially since I got a message from "Charles" that he was ready to answer my question as soon as I had submitted it, and then nothing.

I called their customer service number and basically got the run-around. When I told the person I was going to submit a very bad review of their offerings and service, she replied that that was just fine.

This place is one to avoid. It's a huge waste of time and could certainly be a waste of money.