June 30: bought 2005 Mercedes Benz SLK350, incl extended warranty.
July 30: temporary tags expired. Did not receive new temporary tags for another 49 days later.
Aug 18: received new sales contract.
Sept 15: vehicle fails to start.
Sept 17: vehicle towed to Mercedes Benz dealership
Sept 18: vehicle diagnosed as bad E.C.U. (electronic control unit) estimated repair cost $2,750. Parts are on back order from Germany for 2-3 weeks. Autostyle notified, but they claimed the warranty coverage was never funded and they are not sure how to file claim or who will pay.
Sept 27: claim finally filed with GWC warranty co.
Oct 1: vehicle not fixed, and I have not received a loaner car or rental car for the past 2 weeks. Legally its been 64 days since the plates expired. Despite countless phone calls, voicemails and having spoken with Gonzalo Blanco, Juan Carlos, Gary Pretzfeld, and Juan Jose Castillo I cannot get a resolution. I am tired of the run around and unprofessional behavior exhibited by this organization, who shows no concern for me and ignores my calls.
I demand an immediate full refund of my down payment for their failure to honor the contract, so I can take my business elsewhere.
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