Complaint / Review
FedEx
iPad Parcel Returned Under Russian $1,000 Limit, No Refund

I tried to send a new iPad for my mother's 70th birthday and chose two-day delivery service through FedEx. The clerk at the local post office helped me fill out the declaration and added the cost of the iPad, $850, and the cost of delivery, $178, to come to $1038.

Four days later the parcel was returned to me. I realized not only that it was late for my mother's birthday but that FedEx is a really terrible company! The representative told me that the parcel was returned because the new Russian law does not let anything over $1,000 cross its border as a non-commercial shipment. They refused to reimburse me any money and did not take any responsibility for making customers aware of this law. The woman actually told me that I should have researched the transaction before coming to the post office!!!